Refund Policy
When you can get your money back, how to ask, and how long it takes.
01Summary
The short version. If you are not satisfied with your purchase for any reason, contact support@evolvixos.com within 14 days for a full refund. No questions asked. No conditions. No fine print. This applies to all purchases: subscriptions, credit packs, and any other product sold through 
volvixOS. This policy sits alongside our Terms of Service and never reduces your statutory rights.
02Who processes your refund
Paddle is our reseller and merchant of record, so Paddle holds the payment transaction and issues refunds. You can request a refund either way:
- email us at support@evolvixos.com and we will authorise it with Paddle; or
- contact Paddle directly using the order reference in your receipt email.
Coming to us first is usually faster, and it lets us fix the underlying problem if there is one.
03How to request a refund
Email support@evolvixos.com with:
- the email address on your Account;
- the order or receipt reference from Paddle;
- what you bought and roughly when.
Timescales
- We acknowledge requests within 2 business days.
- We approve all refund requests within the 14-day window within 5 business days.
- Approved refunds are issued by Paddle to the original payment method, typically arriving within 5–10 business days depending on your bank.
Refunds go back to the original payment method. We cannot redirect a refund to a different card or account.
04Chargebacks
If something has gone wrong, please contact us before raising a chargeback with your bank. Chargebacks are slow for you, costly for us, and usually resolvable in a single email. We will always issue a refund for any valid request within the 14-day window.
05Changes to this policy
We will not reduce your refund rights. If we ever change this policy, the change applies only to future purchases, not to anything you have already bought.
Questions? Email support@evolvixos.com.