Terms of Service
The agreement between you and 
volvixOS covering the hosted platform, subscriptions, credits, and acceptable use.
01Who we are and what these terms cover
volvixOS ("volvixOS", "we", "us") is an AI engineering platform operated by
GOLAN EUROPE SL, registered at Avenida Blai Bonet 8, Bloque 3, Apartamento 301, Santa Ponça, 07180 Calvià (Illes Balears), España, tax identification number B16546020, Spain.
These Terms of Service ("Terms") form a binding agreement between you and us and
govern your use of the hosted volvixOS service at evolvixos.com, including the
Studio dashboard, the REST API, and any associated services (together, the
"Service"). By creating an account or using the Service you accept these Terms.
If you do not accept them, do not use the Service.
The hosted Service and the open-source project are different things
The volvixOS source code is published under the MIT License and you may
self-host it under that licence alone — these Terms do not restrict that.
These Terms apply only to the hosted Service we operate, which
includes managed infrastructure, model routing, and paid credits.
02Definitions
- Account — your registered access to the Service.
- Credits — the unit used to meter consumption of compute and AI model usage on the Service.
- Plan — a subscription tier that includes a recurring monthly Credit allowance.
- Credit Pack — a one-time purchase of additional Credits.
- Input — prompts, files, code, and other content you submit to the Service.
- Output — content the Service generates in response to your Input.
- Paddle — Paddle.com Market Ltd and its affiliates, our reseller and merchant of record (see section 4).
03Eligibility and your account
You must be at least 18 years old and legally able to enter a contract. If you use the Service for an organisation, you confirm you are authorised to bind it, and "you" means that organisation.
You agree to provide accurate registration details and keep them current. You are responsible for all activity under your Account and for keeping your credentials and API keys confidential. Tell us promptly at info@evolvixos.com if you believe your Account has been compromised.
One person or organisation may not operate multiple free Accounts to circumvent Credit allowances or rate limits.
04Plans, billing, and our merchant of record
Payments are processed by Paddle, not by us. Paddle is the merchant of record and the reseller of the Service. Your purchase contract for payment is with Paddle, Paddle's own terms additionally apply to the transaction, and Paddle appears on your bank or card statement. Paddle calculates, collects and remits any applicable VAT, GST and sales tax.
Prices are shown in euro (EUR) and, where Paddle supports it, may be presented in your local currency. Applicable taxes are added at checkout by Paddle according to your billing location.
Renewal
Subscriptions renew automatically at the end of each billing period — monthly or annually, as selected — at the then-current price, until cancelled. We will give at least 30 days' notice before any price change affecting your renewal, and you may cancel before it takes effect.
Cancellation
You may cancel at any time from your Account or by contacting info@evolvixos.com. Cancellation stops future renewals; your Plan remains active until the end of the period already paid for. Cancelling is not the same as requesting a refund — see our Refund Policy.
Failed payment
If a renewal payment fails, we may suspend paid features until payment succeeds. We will attempt to notify you before any suspension.
05How Credits work
Credits meter your consumption of compute and AI models. Different models and operations consume Credits at different rates; current rates are shown in the Studio.
| Credit type | Source | Expiry |
|---|---|---|
| Plan allowance | Included monthly with a paid or free Plan | Resets at the start of each billing period; unused allowance does not carry over |
| Purchased Credits | Bought as a one-time Credit Pack | Do not expire while your Account remains active |
Credits have no cash value, are not a stored-value or payment instrument, and cannot be transferred between Accounts, sold, or exchanged for money except as required by law or as stated in our Refund Policy.
If your Credit balance is exhausted, metered features stop working until your allowance resets or you purchase more. We may apply fair-use rate limits to protect platform stability, and will tell you if your usage pattern requires this.
06Acceptable use
You must not use the Service to:
- break any applicable law, or infringe anyone's intellectual property, privacy, or other rights;
- generate or distribute malware, phishing content, or material designed to gain unauthorised access to systems;
- create sexual content involving minors, non-consensual sexual content, or content that incites violence or hatred;
- produce deepfakes, realistic synthetic likenesses of real people, or face-swap material intended to deceive;
- attempt to circumvent Credit metering, rate limits, security controls, or access controls, or probe or load-test the Service without our written consent;
- resell, sublicense, or provide the hosted Service to third parties as your own offering, or use it to train a competing model or service;
- scrape or bulk-extract the Service other than through the documented API and within its limits;
- submit personal data of others without a lawful basis, or submit special category data unless you have made your own assessment that doing so is lawful.
Automated abuse detection may flag activity for review. We may investigate suspected breaches and take the steps described in section 11.
07Third-party AI models, and your responsibility for Output
The Service routes requests to AI models. Depending on the model you select and your privacy mode, this may include models we run on our own infrastructure and models operated by third-party providers. When you select a third-party model, your Input is transmitted to that provider and handled under their terms. Our Privacy Policy lists current providers.
AI Output can be wrong. Outputs are generated probabilistically and may be inaccurate, outdated, biased, insecure, or unintentionally similar to existing material. You are responsible for reviewing and testing Output before relying on it. Do not use Output as a substitute for professional legal, medical, financial, or safety-critical advice, and review any generated code for security before deploying it.
We make no claim of ownership over Output produced for you. Because identical or similar Output may be generated for other users, we cannot guarantee Output is unique or that it is free of third-party rights.
08Intellectual property
Your content
You keep all rights in your Input. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, and process your Input and Output strictly as needed to operate, secure, and support the Service. This licence ends when you delete the content or close your Account, except for backups pending deletion and anything we must keep by law.
We do not use your Input or Output to train our own models without your separate, explicit opt-in.
Our content
The hosted Service, its interfaces, and our trade marks and branding remain ours or our licensors'. Source code released under the MIT License is governed by that licence. Nothing here grants you rights in our branding.
Feedback
If you send us suggestions, we may use them freely without obligation to you.
09Availability, support, and changes
We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. Maintenance, updates, third-party provider outages, and circumstances beyond our reasonable control can all cause downtime. We publish operational status on the Service.
Support is provided by email at info@evolvixos.com. No specific response time is guaranteed unless separately agreed in writing.
We may add, change, or remove features. If we discontinue a feature you actively rely on, or make a change that materially reduces core functionality, we will give reasonable advance notice where practicable and, for material reductions affecting a paid Plan, you may cancel and request a pro-rata refund of the unused paid period.
10Your data and privacy
Our handling of personal data is described in the Privacy Policy, which forms part of these Terms. If you use the Service to process personal data of third parties as a controller, you are responsible for having a lawful basis and for meeting your own obligations; contact info@evolvixos.com if you require a data processing agreement.
You are responsible for keeping your own backups of anything you cannot afford to lose. We maintain backups for operational resilience, not as a guaranteed archive service for you.
11Suspension and termination
You may stop using the Service and close your Account at any time.
We may suspend or limit your Account if we reasonably believe it is necessary to protect the Service, other users, or a third party — for example on suspected breach of section 6, security risk, non-payment, or a legal requirement. Where practicable we will notify you first and give you an opportunity to fix the problem; where we cannot, we will notify you as soon as we reasonably can and explain why.
We may terminate for material breach that is not remedied within 14 days of notice, or immediately for serious breaches such as illegal use or a security attack. We may also terminate a free Account that has been inactive for over 12 months after notifying you.
On termination your right to use the Service ends and we may delete your data after a reasonable retention window (see the Privacy Policy). If we terminate without your breach, we will refund the unused portion of any prepaid period. Unused Credits are handled under the Refund Policy.
12Disclaimers
Except as expressly stated in these Terms and as required by law, the Service is provided "as is" and "as available", and we exclude all implied warranties, including fitness for a particular purpose, merchantability, non-infringement, and that Output will be accurate or complete.
We do not warrant that the Service will meet your requirements, that defects will be corrected, or that the Service or any third-party model is free of harmful components.
Nothing in these Terms excludes or limits your statutory rights as a consumer.
13Limitation of liability
Nothing in this section limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
Subject to that, we are not liable for indirect or consequential loss, loss of profits, revenue, business, goodwill, anticipated savings, or loss or corruption of data, however arising.
Subject to the above, our total aggregate liability arising out of or in connection with the Service and these Terms is limited to the greater of (a) the total amounts you paid for the Service in the 12 months immediately before the event giving rise to the claim, and (b) EUR 100.
These limits apply to the fullest extent permitted by law and do not affect the statutory rights of consumers.
14Indemnity (business users)
If you use the Service other than as a consumer, you agree to indemnify us against claims, losses, and reasonable costs arising from your breach of these Terms, your unlawful use of the Service, your Input, or your use of Output — except to the extent caused by our own breach or negligence.
15Changes to these Terms
We may update these Terms. For material changes affecting your rights or obligations we will give at least 30 days' notice by email or in-product notice before they take effect. Continuing to use the Service after that date means you accept the updated Terms; if you do not accept them, you may cancel before the effective date and request a pro-rata refund of any unused prepaid period.
Non-material changes, such as clarifications or corrections, take effect when published. The effective date at the top of this page always reflects the current version.
16Governing law and disputes
These Terms are governed by the laws of Spain, excluding its conflict-of-laws rules. The courts of Spain have jurisdiction.
If you are a consumer resident in the European Union, you keep the protection of the mandatory consumer law of your country of residence, and you may bring proceedings in the courts of your own country.
Before starting formal proceedings, please contact info@evolvixos.com so we can try to resolve the matter directly. EU consumers may also use the European Commission's online dispute resolution platform.
17Other terms
Entire agreement. These Terms, the Refund Policy, and the Privacy Policy are the whole agreement between us about the Service.
Severability. If any provision is unenforceable, the rest stays in force.
No waiver. Not enforcing a right immediately does not waive it.
Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger or sale of assets, provided your rights are not reduced.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
18Contact
General and billing support: info@evolvixos.com
Privacy and data protection: info@evolvixos.com
GOLAN EUROPE SL
Avenida Blai Bonet 8, Bloque 3, Apartamento 301, Santa Ponça, 07180 Calvià (Illes Balears), España
Tax ID B16546020 · Spain
Email: support@evolvixos.com
Phone: +34 711 011 010